This is an example of a “cascading error”, which can lead you down the wrong path sometimes.
I ran into the 1328 error first, that is the “real” error, the first one that occurred. However, as often happens, I started clicking buttons, and I got another error message that might be just a side effect caused by the earlier failure. What you want to do is pay attention to the , which might not be the real problem.
After the application is installed correctly, the contents of this folder are deleted.
Sometimes this content cannot be removed, causing problems with Quick Books ability to repair or update itself.
Based on these, I tried a number of tools that Intuit provides (many that I’ve talked about before in my article on Fixing Quick Books Problems). Fortunately, my friend Alex at Intuit pointed out that I was looking at the wrong error, and he recommended that I try the Quick Books Clean Install Utility.
First you uninstall Quick Books, then you run this utility. I have 10 versions of Quick Books on this system (actually, 9, since I just uninstalled Enterprise 14), and I didn’t want to mess with the other versions. When you get these kinds of errors, if you want to dig in to the gritty details, there is a log file you can look at. LOG” (the number relates to the year of product you are working with), which will probably be in a temp folder somewhere in your user account folders. In this particular case the error this was missing, as this same web patch file worked perfectly well in another environment. However, if none of the tools had fixed the error I would then be looking at my antivirus system to see if it had mistakenly quarantined this particular file.
If you are an accounting professional or Pro Advisor and you are working with multiple versions of Quick Books, you may find that you avoid a lot of these installation problems, with multiple versions of Quick Books as well as “dirty” systems, if you use a “virtual machine” system.
You get an error message: It signifies that it has been updated by other means, and further cannot be modified by this patch.
That means it is a good time to talk about fixing Quick Books installation errors.
Nothing warms the heart more than seeing “” as you are getting ready to close out the year in Quick Books!
Actually, with Quick Books install errors, it may be that the “clean install” method should always be your first option.
Just uninstall the target product, use the “clean install” utility, then reinstall and patch again.